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Privacy Policy

Last updated: 4/29/2025

1. Introduction

Welcome to the Privacy Policy of PokeTCG Deals, a global platform designed for Pokémon TCG collectors and investors. This policy outlines how we collect, use, and protect your personal data when you interact with our services.

PokeTCG Deals operates as a hybrid service — combining advanced digital tools, a premium Discord community, and supporting web-based tools — with the goal of helping users find card deals, track product drops, analyze market trends, and engage with a passionate community of collectors.

This Privacy Policy applies to all users of our services, including both free and premium subscribers. It covers data collected via:

  • Our Discord server and its bots (e.g., PokeSnipe, PokeDrops, PokeValue)
  • Our website and landing pages
  • Third-party platforms we use (e.g., Whop, for subscription processing)
  • Any outreach channels like social media or embedded links in our communications

Our services are accessible worldwide. However, access to premium features is subject to regional availability via Whop's supported countries. We take privacy seriously and aim to be fully transparent about how your data is handled.

2. What Information We Collect

PokeTCG Deals only collects and retains a minimal amount of user data necessary to operate its services. We aim to keep your information safe, relevant, and limited to what is needed for delivering Discord-based tools, managing subscriptions, and improving our web-based platform.

We collect the following types of information:

a. Discord-Linked Data

When you interact with our bots or subscribe to premium services, we store:

  • Your Discord User ID (used to deliver bot alerts and link subscriptions)
  • Your alert settings and filters (e.g., keywords, grading types, product preferences)

This information is collected only when you explicitly interact with our bots or configure alerts, and it is used solely to provide the alert and notification features within our Discord server.

We do not collect the content of Discord messages, direct messages, or any activity logs.

b. Subscription and Payment Information

All subscription-related data — including your name, email address, payment method, and billing history — is securely handled by Whop, our official subscription provider.

We do not collect or store this information ourselves. For full details, please refer to Whop's Privacy Policy.

c. Website Analytics and Tracking

If you visit our website or landing pages, we may collect anonymous analytics data using trusted third-party tools such as:

  • Google Analytics
  • Facebook Pixel (Meta)

This may include non-identifiable data such as:

  • Pages visited and time spent on the site
  • Device type and browser
  • General location (based on browser settings)

Analytics tracking is only enabled when you consent via our cookie banner. We do not collect names, IP addresses, or other identifiable information through these tools.

d. Information We Do Not Collect

  • We do not collect or store your IP address on our own servers.
  • We do not store your name, address, or payment details.
  • We do not collect message content or behavior logs from within Discord.
  • We do not engage in third-party data profiling or resale of user data.

3. How We Collect Information

PokeTCG Deals collects information in a transparent and consent-based manner. We only collect data when users voluntarily engage with our services or provide consent for analytics. We do not passively track user behavior or scrape data without authorization.

We collect data through the following interactions:

a. Discord-Based Interactions

Data is collected when users:

  • Interact directly with our bots (e.g., configure alerts, use slash commands)
  • Subscribe to premium access via Whop and link their Discord account

Only the specific preferences configured by the user (such as keywords or grading filters) and their Discord User ID are stored. We do not monitor general activity in the Discord server, access private messages, or log interactions unless necessary for functionality.

b. Website Visits and Cookies

When users visit our website or landing pages, anonymized data may be collected through:

  • Google Analytics and
  • Facebook Pixel

However, tracking cookies and scripts are only activated if the user consents via our cookie consent banner, powered by Termly.

If consent is not granted, we do not load any non-essential cookies or scripts.

c. Subscription via Whop

When subscribing to our premium services, users are redirected to Whop, a third-party platform that handles all payment and account information. Whop may collect:

  • Full name
  • Email address
  • Payment method and transaction history
  • Country or region (for tax/VAT purposes)

PokeTCG Deals does not receive or store any of this information directly. Please refer to Whop's Privacy Policy for further details.

d. External Links and Third-Party Services

When users follow links to third-party platforms (e.g., eBay, social media, payment pages), those services may collect information under their own privacy terms. We encourage all users to review the privacy policies of any external platforms they visit. PokeTCG Deals is not responsible for data collection practices on third-party sites.

4. Why We Collect Information

PokeTCG Deals collects only the data that is necessary to provide and improve its services. Every piece of data we retain serves a specific function tied to platform functionality, user experience, or compliance with legal obligations. We do not collect data for resale or unrelated marketing purposes.

We collect information for the following purposes:

a. Service Functionality

We collect Discord User IDs and alert preferences so that our bots can:

  • Match alert filters to the correct user
  • Deliver relevant notifications in real time
  • Provide support and troubleshooting when necessary

Without this data, the core alert system would not function.

b. Platform Optimization

With user consent, we use tools like Google Analytics and Facebook Pixel to:

  • Understand how users interact with our website and landing pages
  • Analyze traffic sources, bounce rates, and conversions
  • Improve navigation, performance, and overall user experience

This data is anonymized and used only to make the platform more efficient and user-friendly.

c. Marketing and Growth

With consent, analytics and conversion tracking allow us to:

  • Run remarketing campaigns (e.g., ads on Facebook or Google)
  • Build interest-based audiences
  • Understand how users engage with content before subscribing

We use this data to expand our reach responsibly and fine-tune marketing efforts without targeting individuals directly.

d. Subscription Management

Through our integration with Whop, we collect data related to:

  • Subscription status (active, expired, canceled)
  • Usage trends across subscriber groups
  • Re-engagement opportunities (e.g., reminders or special offers via Whop)

We do not send unsolicited emails or marketing messages directly. All outreach is either done via Whop or initiated by users in Discord.

e. Compliance and Safety

We may retain certain data for:

  • Legal compliance (e.g., transaction records through Whop)
  • Monitoring abuse or misuse of bots and services
  • Enforcing community guidelines and account access control

This ensures the integrity and safety of our platform.

f. Your Privacy is Respected

We do not:

  • Sell personal data to third parties
  • Share user alert preferences or Discord IDs with influencers, partners, or advertisers
  • Use your data for profiling, behavioral surveillance, or automated decision-making

Our data collection is purpose-driven, minimal, and always tied to a legitimate service need.

5. How We Use Information

PokeTCG Deals uses the data it collects strictly to provide core functionality, improve platform performance, and deliver a better experience for users. We do not use your information for profiling, automated decision-making, or third-party advertising beyond what is explicitly disclosed.

a. Delivering Custom Alerts

We use your Discord User ID and alert preferences to:

  • Match you with your selected filters (e.g., keywords, grading terms)
  • Send real-time alerts via our bots (e.g., PokeSnipe, PokeDrops)
  • Ensure that only you receive the notifications you configured

This is the foundation of our platform and the primary reason for data retention.

b. Website Analytics and Performance Optimization

With your consent, we use anonymized tracking data from tools like Google Analytics and Facebook Pixel to:

  • Understand which pages are most visited and why
  • Optimize layout, load speed, and mobile responsiveness
  • Improve conversion rates and content relevance
  • Measure the effectiveness of our advertising campaigns

These insights are used only in aggregate and never linked to individual Discord users.

c. Subscription and Community Engagement

Through our integration with Whop, we may:

  • Identify users who canceled or never completed checkout
  • Re-engage users through Whop's built-in communication tools (not by email from us)
  • Track subscription status and manage access to premium bots and features

All outreach is compliant with Whop's privacy and messaging policies.

d. Internal Development & Feature Planning

We may use anonymized, aggregated data — such as which bots are most used or which alert filters are most popular — to:

  • Prioritize new features and improvements
  • Scale server infrastructure appropriately
  • Understand general usage patterns to support better decision-making

We do not track user behavior across the server or Discord platform, and we do not associate this data with specific users outside of bot functionality.

e. Compliance, Moderation, and Abuse Prevention

We reserve the right to review limited data when necessary to:

  • Troubleshoot issues with bots or subscriptions
  • Investigate suspected abuse, misuse, or violations of our Terms of Service
  • Comply with legal requirements or valid law enforcement requests

Access to this data is restricted and used only for the protection and integrity of our community and platform.

6. How We Share Information

PokeTCG Deals does not sell or rent user data. We share information only when necessary to operate our services, fulfill legal obligations, or improve platform functionality — and always with strict limitations.

a. Service Providers and Infrastructure Platforms

We share limited information with third parties only where essential:

  • Whop – Manages subscriptions, payments, premium access, and automated communication with users
  • Discord – Hosts our community and provides the platform for bot operation and account linking
  • Google Analytics / Facebook Pixel – Used on our website (not Discord) for aggregated, consent-based traffic analysis and advertising optimization

Each of these platforms manages its own privacy and data practices, which we encourage users to review separately.

b. Collaborators and Influencers

From time to time, we collaborate with marketing partners or content creators to promote our services. In those cases, we may share:

  • Aggregated data such as the number of users who signed up via a specific referral link

We never share:

  • Names
  • Discord IDs
  • Bot configurations
  • Alert preferences
  • Subscription history

All influencer partnerships respect user privacy and focus strictly on performance-based reporting.

c. Discord Moderators and Admin Team

Certain trusted individuals within the PokeTCG Deals Discord server may have limited access to your:

  • Discord username
  • Role status (e.g., Premium subscriber)
  • Activity logs related to rule enforcement or support requests

These individuals help moderate the community, handle user questions, and investigate abuse. They do not have access to alert configurations, payment data, or internal bot systems unless explicitly authorized by the platform owner for support purposes.

d. Legal Obligations and Safety

We may disclose user information if legally required to do so, including in response to:

  • Court orders
  • Subpoenas
  • Requests from public authorities

We may also act to:

  • Prevent fraud or abuse
  • Enforce our Terms of Service
  • Protect the rights, safety, or integrity of the community

Such disclosures are extremely rare and evaluated on a case-by-case basis.

7. How We Protect Information

At PokeTCG Deals, we are committed to safeguarding your data and ensuring that any information we collect is securely stored and used only for its intended purpose.

While we do not collect sensitive data such as names, emails, or payment details directly (these are handled through Whop and Discord), we take appropriate steps to protect the limited information we do store — primarily Discord User IDs and bot alert preferences.

a. Secure Storage

All alert configuration data and Discord IDs are stored in a private, cloud-hosted database that is:

  • Isolated from public access
  • Protected by firewalls and managed access control
  • Regularly monitored and maintained

b. Access Control

Access to any stored data is strictly limited. Only the platform owner has access to the database and the underlying system managing bot functionality. Moderators, developers, and partners do not have access to user-level data unless specifically required for technical support and approved by the owner.

c. Infrastructure Security

Our systems follow industry best practices, including:

  • Two-Factor Authentication (2FA) for cloud accounts and admin access
  • Regular, automated backups to mitigate data loss
  • System-level role-based access controls
  • Frequent review of access permissions and service logs

d. Data Minimization

We store only what is necessary:

  • Discord ID (used to associate settings with users)
  • Alert filters and preferences (as defined by the user)

We do not collect unnecessary personal identifiers or behavioral tracking data.

e. Data Retention

We retain user data only as long as it is needed for delivering the service:

  • If a user deletes their alert preferences via bot commands, the data is immediately erased from live systems
  • Otherwise, data is stored only while the user is active or until a deletion request is received

We maintain daily backups to ensure platform stability, but we do not guarantee immediate deletion from these backups. Backup data is rotated periodically and not used for any other purpose.

8. Your Data Rights

PokeTCG Deals respects the rights of all users regarding their personal data. While we collect only a minimal amount of information (such as your Discord User ID and alert preferences), we acknowledge and uphold your rights under applicable privacy laws, including but not limited to:

  • The General Data Protection Regulation (GDPR) for EU/UK users
  • The California Consumer Privacy Act (CCPA/CPRA)
  • Other regional privacy laws that may apply based on your location

You have the following rights with respect to any data we retain about you:

a. Right to Access

You may request to view the specific data we store about your account, including your alert preferences and Discord ID. Requests can be submitted by contacting a server admin via Discord or email.

b. Right to Modify or Correct

You may update or adjust your alert preferences at any time directly using our bots. These updates are processed immediately and reflected in your settings.

c. Right to Erasure ("Right to Be Forgotten")

You may delete your alert settings at any time via the bots themselves, or request full removal of any associated data by contacting an admin through Discord or by email.

d. Right to Restrict or Object to Processing

While we do not engage in behavioral tracking or sell data, you may still contact us if you wish to limit the use of your data (e.g., opting out of certain analytics or bot features).

e. Right to Withdraw Consent

If our use of your data is based on your consent (such as cookie tracking for analytics), you may withdraw that consent at any time using our cookie banner or by contacting us directly.

f. Right to Data Portability

If requested, we can provide a machine-readable export of your data (such as your bot settings), subject to verification of your identity.

Submitting a Data Request

To exercise any of the rights above, you may:

  • Message a server admin via Discord
  • Post your request in the server's support/help channel
  • Or email us directly at tcgwall@gmail.com

We aim to respond to all valid requests within 30 days, in accordance with applicable privacy laws.

Please note that we may require you to verify your identity before fulfilling any request. In some cases, we may refer you to Whop or Discord if the data is managed through those platforms.

9. Data Retention

PokeTCG Deals retains only the minimum amount of user data required to operate its services — primarily your Discord User ID and alert configurations used by the bots.

a. Retention of Bot-Related Data

Bot configuration data (such as alert preferences) is stored indefinitely unless:

  • The user deletes it themselves via the in-server bot commands
  • The user requests removal via Discord or email
  • Data deletion is required by law

This data is stored solely to provide the requested functionality and is not used for tracking or profiling.

b. Inactive or Canceled Users

If a user cancels their subscription, leaves the Discord server, or becomes inactive, their data is not deleted automatically. It remains stored unless the user explicitly requests deletion.

We reserve the right to implement an inactivity-based deletion policy in the future, in accordance with applicable regulations.

c. Backups

Daily backups of the database are maintained for reliability and recovery purposes. While we will honor requests to delete user data from our live systems, we do not guarantee deletion from historical backups.

These backups are stored securely and are not used for any purpose other than platform maintenance and recovery.

d. No Unnecessary Retention

We do not store data that is not required for the operation of our tools. If a feature no longer requires specific data, it will be removed in future updates or as part of routine data audits.

10. Children's Privacy / Minor Users

PokeTCG Deals is not intended for use by children under the age of 13 (or under 16 in jurisdictions where such age is applicable by law, such as under the GDPR).

a. Discord and Whop Age Requirements

We rely on the age verification and access control mechanisms provided by Discord and Whop:

  • Users must be at least 13 years old to access the Discord server, as required by Discord's Terms of Service.
  • Users must be at least 18 years old, or 16 with verifiable parental consent, to subscribe to premium services through Whop, due to the nature of financial transactions.

By accessing PokeTCG Deals, users confirm that they meet these age requirements.

b. No Collection of Personal Data from Minors

We do not knowingly collect or store personal data from users under the minimum age requirements. If we become aware that we have inadvertently collected data from a minor in violation of these policies:

  • We will take immediate steps to delete the data from all systems
  • The associated account or subscription will be disabled

c. Parental Involvement

If you are a parent or legal guardian and believe that your child has accessed the platform or provided us with information without appropriate consent, you may:

  • Contact us via Discord, or
  • Email us at tcgwall@gmail.com

We will promptly investigate and take all necessary actions to remove the data.

d. No Targeted Content for Minors

We do not intentionally market, promote, or design features targeting children under 18. The platform is intended for general use by adult collectors, investors, and hobbyists.

11. Your Rights Under Data Protection Laws

Depending on your location and the applicable data protection laws — including but not limited to the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), and the Australian Privacy Act — you may have certain rights regarding your personal data.

We are committed to upholding these rights and providing you with transparency and control over your data.

a. Right to Access

You have the right to request access to the personal data we store about you (e.g., Discord ID, alert configurations). We will provide a summary of the data we hold, upon request.

b. Right to Rectification

You may request correction or updates to any inaccurate or incomplete data we store. In most cases, this can be done directly through the bots by updating your alert settings.

c. Right to Erasure (Right to be Forgotten)

You may request that we delete all data associated with your account. This includes Discord-linked preferences and any bot-related configurations. Note that deletion does not include information held by Discord, Whop, or affiliate partners — you must contact them directly.

d. Right to Data Portability

You may request a copy of your personal data in a machine-readable format. This will be limited to the data we directly store (e.g., alert filters and Discord ID).

e. Right to Object or Restrict Processing

You have the right to restrict how we use your data in certain situations, such as objecting to analytics tracking (e.g., via cookie banners) or marketing personalization.

f. Right to Withdraw Consent

If we rely on your consent to process data (such as through website cookies), you can withdraw that consent at any time via the cookie settings on our site or by contacting us.

g. Right to Lodge a Complaint

If you believe your rights have been violated, you may contact your local data protection authority. We will cooperate fully with any such inquiries.

How to Exercise These Rights

To exercise any of the rights listed above, please contact us via either of the following channels:

  • Discord: Message an admin or post in the appropriate support/help channel
  • Email: tcgwall@gmail.com

We aim to respond to all legitimate requests within 30 days, or as required by applicable law. We may ask for reasonable verification of identity before fulfilling any request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, tools, legal obligations, or data practices.

Whenever we make significant updates, we will notify users by posting an announcement in the designated announcements channel on our Discord server. The "Last Updated" date at the top of this page will also be revised to reflect the most recent changes.

Continued use of our services following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you have the right to stop using our services and, if applicable, request deletion of your data.

We encourage users to review this policy periodically to stay informed about how we handle personal information.

13. Regional Disclaimers

We recognize that data protection laws vary across regions, and we aim to comply with applicable privacy regulations in each user's jurisdiction. Below are region-specific notices for users in the EU, California, Canada, and Australia.

Please note: This Privacy Policy may be updated periodically to reflect changes in legal requirements or service offerings. Any changes will be communicated via a post in the Discord announcements channel, and the "Last Updated" date at the top of this document will be updated accordingly. By continuing to use our services after changes are published, you consent to the updated policy.

13.1 Disclaimer for EU Users (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, your rights under the General Data Protection Regulation (GDPR) may include:

  • The right to access, correct, or delete your personal data
  • The right to object to or restrict certain processing
  • The right to data portability
  • The right to withdraw consent at any time

We process data based on your consent, legitimate interests, or contractual necessity as defined in Article 6 of the GDPR. You may submit data requests via Discord or Whop. You also have the right to lodge a complaint with your local data protection authority.

13.2 Disclaimer for California Users (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, grants you rights such as:

  • Knowing what personal information we collect and how it's used
  • Requesting access or deletion of your personal information
  • Opting out of the sale or sharing of your personal data (note: we do not sell user data)
  • Correcting inaccurate information
  • Limiting the use of sensitive information (if applicable)

You may exercise these rights by contacting us via Discord or Whop. We will verify your identity and respond in accordance with California law. We do not discriminate against users who exercise their rights.

13.3 Disclaimer for Canadian Users (PIPEDA)

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access and correct your personal information. By using our services, you consent to our data practices as outlined in this Privacy Policy. Requests can be submitted via Discord.

13.4 Disclaimer for Australian Users (APP)

Australian users are protected by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are a resident of Australia, you may request access to or correction of your personal data. Contact us through Discord to make a request, and we will respond according to the APPs.

Other Jurisdictions

If you reside in a region not mentioned above but are protected by local privacy laws, we will make reasonable efforts to comply with your rights. Please reach out to us via Discord if you believe your region requires specific handling of your personal data.

14. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy, your personal data, or any aspect of how PokeTCG Deals handles user information, you may contact us through one of the following official channels:

Via Discord

The preferred method of communication is through our official Discord server. You may contact us by:

  • Sending a direct message to a server admin
  • Posting in the designated support/help channel

Please include the following details (if applicable) to help us address your request efficiently:

  • Your Discord username and ID
  • A clear description of your request (e.g., access, deletion, correction)
  • The specific bot or service your request relates to

Via Email

Alternatively, you may contact us at tcgwall@gmail.com for privacy-related inquiries. Please use the subject line "Privacy Request" and include all relevant details so we can process your request appropriately.

Expected Response Time

We aim to respond to all legitimate privacy requests within 7 business days, in accordance with applicable data protection regulations.

Please note: We do not process privacy-related requests via social media or unofficial platforms.